We Experienced Immediate Process Improvement

DWA Healthcare Communications Group came to the realization that real change needed to occur with our daily IT support/service and integration initiatives. After a thorough RFP process, the executive leadership unanimously decided to award our managed service partnership to Cyberian Technologies. The onboarding process was smooth and thorough as we experienced immediate process improvement and end user satisfaction. Additionally, Cyberian engineers had an expert eye for prioritizing infrastructure development, IT support delivery and security considerations.

We are extremely pleased with their commitment to our overall success. Without hesitation, I would recommend them to any organization searching for a professional team to enhance their current IT environment and serve the technical needs of their employees.

Now We Have an Entire Team of Experts

Before our partnership with Cyberian, our department was very unorganized and had increased turnover. We did not have proper IT training procedures for new employees nor did we have an “expert” to go to for certain problems. Our resolution times have been significantly reduced since our partnership. Now, we feel as if we have an entire team of experts available to our staff whenever we need them. Cyberian is our one stop shop for all our daily IT support needs and ongoing initiatives. They monitor our daily efficiencies, assist with problem prevention, long-term planning and perform our annual security and risk assessments. Their team always provides us with superior customer service and valued peace of mind. We would highly recommend Cyberian’s services for anyone interested in outsourcing their IT.

We Moved From Out of State to Local Support

I manage a busy OBGYN office with multiple locations. I was unhappy with our IT service providers since they were based out of state. I wanted to have a local solution to give my physicians and staff the peace of mind and ability to have issues responded to in the most efficient and effective way. Cyberian has been an outstanding partner, providing resources where our practice needs it most. I find them easy to work with and I feel good about supporting a local company at the same time.

We have been more than pleased with our partnership with Cyberian

Their company embodies a rare combination of professionalism, technical expertise and customer service. They took the time to understand our unique operational needs and prioritized our technology infrastructure, compliance and security initiatives.

Cyberian built our trust quickly with responsive support we needed, allowing us to spend less time on our IT issues. Overall, we greatly value the direction and assistance we receive from Cyberian’s management and would recommend them to any organization looking to stabilize their IT environment and improve their employee’s daily experience.

Prompt, Courteous and Reliable IT

The biggest benefit we receive from Cyberian is the immediate service when we call in with questions or problems. Whenever we call, we receive answers that are not only fast, but easy to follow as well. I would absolutely recommend Cyberian to anyone looking for a prompt, courteous and reliable IT provider.

Our Projects Are Up And Running Faster Than Ever

We use Cyberian primarily for their flexibility and level of server and networking knowledge. We tend to initiate projects on a short-term notice, and Cyberian has always been a great partner in providing educated and well-trained resources as we need them. In doing so, we have been able to get projects up and running quicker, since we do not have to take valuable project time to train the consulting resources on our installed technology, work processes and future plans. Cyberian has always been helpful in brainstorming and providing talented and consistent resources while keeping an open communication status while performing.

Above And Beyond Our Expectations

The autonomous nature of how the Cyberian engineers operate provide a significant benefit to our company by reducing the management workload. Not only do they resolve issues as they occur, in near-real-time, but they also go above and beyond by planning ahead and critiquing and correcting additional items that require attention.

Our dedicated engineer, Ryan, goes above and beyond working with not only the internal IT team, but end-users as well. He truly feels like an extension of our department and to that point, I receive compliments on him just as if he we were one of our own. I highly recommend Cyberian as an IT Vendor you can trust your business with, from the top Leadership Team down to their field engineers.

Our Professional Relationship Is A True Partnership

We have complete "peace of mind" knowing we have a team of professionals with "diverse experience and skill sets" that can back us up and assist with problems we can't solve on our own. And we can always count on Cyberian to respond immediately if there is an "urgent" issue. Since there are only two of us in the IT department, it is impossible for us to know everything, so we depend on the knowledge of the Cyberian team to assist us with special projects, monitoring our servers and security, and resolving difficult problems.

Our experience has always been enjoyable, as the staff is very friendly, helpful, and willing to go out of their way to assist us. We have built an excellent rapport with the "guys" and feel that our professional relationship is a true "partnership". We consider Cyberian a part of our own team! When we receive calls from other IT vendors, I tell them "Sorry, but we have the best and we don't plan on changing anytime soon!"

We Trust Cyberian

We depend on Cyberian during a crisis and their responsiveness and expertise are critical. I have worked with Andy at two different companies and always benefit from his professionalism. We trust Cyberian.

They Are An Integral Part Of Our Organization

Groupone Healthsource began working with Cyberian Technologies at a very critical time for our organization.  In March of 2012 our network administrator resigned and left our company on virtually the same day.  The Cyberian Technologies team immediately came into a difficult situation, reviewed our network and server systems, updated our IT environment documentation, discussed our workflow with all of our departments, and most importantly, provided an immediate sense of stability to all of our global teams.  They continue to be our IT managed service provider and have overseen our entire network environment since 2012.  They are an integral part of our organization.  We see them as an extension of our IT department and are a true trusted partner for our entire company.

Their Service And Expertise Is What All IT Firms Should Strive For

We moved to Cyberian to help implement a hosted server platform as well as an extension to our IT Department. They saved us an INFINITE amount of time and effort by maintaining all of our hardware and data center. With their highly trained and experienced technicians and engineers, we’ve always had our questions and concerns resolved quickly for both U.S. and India based operations. Their service and expertise is what all IT Firms should strive to work towards, as they’ve been such a pleasure to work with!

Reliable IT Service and Support

By far the most reliable IT Managed Services firm our CPA firm has ever experienced! Their response times and support have always allowed us to focus on our clients and work through tax season without the concern of our IT systems having issues. If you are on the fence about working with Cyberian, get off the fence, it will be the best decision you make!

The 8 Years Of Partnership Has Really Paid Off In Our 25 Years Of Business

I’ve always felt confident in our current and applicable IT environment. No matter the issue, concern, time, or situation, they’ve always been resolved immediately! Many times, their team has notified me before we even knew there was an issue or a possible threat. We’ve been in business over 25 years and have never encountered an IT service like them. Their engineers seems to have seen it all, where as other IT firms have to spend a significant amount of time trying to identify problems.

Their Service Is Second To None

We have been working with Cyberian for several years. Their service is truly second to none in the industry. Accuracy, reliability and response times are equally crucial for us at the Indianapolis Motor Speedway. Thankfully, our IT provider exceeds our standards. Response times are quick and support cases are always handled within a timely manner, no matter the day or time. Their highly trained engineers design a top notch experience, none that I have ever experienced before!

I Can Finally Sleep At Night!

They are genuine about my company and our needs by providing necessary advice and counseling we need, rather than just selling us services we wouldn’t need, as I’ve experienced with my previous provider. It gives my team and I a peace of mind knowing our network is securely protected and functioning at a reliable level. We are a $5 million dollar non-profit organization, so a strong, supportive and responsive IT firm is nothing less than an absolute!

Our IT Is Now Hassle Free!

We didn’t have an in-house IT person, so we needed someone to help manage our server issues. Our server was out dated. Cyberian consolidated and moved us to cloud remote hosting to take the work (headache) away from us.  Our IT issues are now hassle free! We don’t have to constantly call someone to figure out what’s wrong in an area where we are not experts. Cyberian handles our backups and upgrades. The responsive help desk is very courteous, professional and so easy to work with. Additionally, we receive weekly reports that give us in depth visibility of our IT infrastructure and ultimately “Peace of Mind”.

Provides a Personal and Professional Experience

We’ve received the biggest benefit from their consistent high level of expertise. In the past, we’ve wasted so much of our time going through different contacts in order to get something done. Cyberian allows us to call in directly and speak with their trained staff to solve issues promptly. They focus their conversations and implementations around your main concerns. We have always been provided with a personal and professional experience. 

They Have, By Far, Surpassed Any Other IT Company

We use their professional IT services for all of our businesses. We find them to be truly unique with their software and ability to quickly identify existing and potential issues. We’ve continued to be impressed with their customer service. Our calls have always been answered and handled immediately. They have, by far, surpassed any other IT company we have worked with in the past. They truly care about their customers and make efforts to build sustainable relationships with them. We find exceptional value with the prompt and professional service they provide at a recommended price. It’s easy to say, Cyberian has certainly became a part of our daily business.

Their Support Prepares Us For Scalable Growth

We were in need of a partner to work with our team on projects including hardware, security and backup/replication. Cyberian stepped in, and provides critical IT support and resolution to our issues in a professional and timely manner. Their experienced professional engineers have served us well in all project initiatives. Additionally, the frequent and quality reporting gives us in-depth visibility of our IT infrastructure which allows us to prepare for scalable growth in our organization. They provided us with all of our IT support in a cost effective way!

Their Responsiveness Have Increased Our Productivity!

We were being neglected by our previous IT provider, as Cyberian came in and consolidated our systems, updating our hardware and software programs, as well as desktop computers. They also identified our existing problems and resolved all of our issues in a very timely manner. Their responsiveness to our requests and operating needs has increased our productivity and our bottom line. We would, without a doubt, recommend them if you’re looking for a reliable, prompt, knowledgeable, and customer service oriented IT provider!